Covid-19 UpdateMarch 19, 2020 By Daniel COVID-19 UPDATE FROM CAL'S PLUMBINGOur family business was built on a foundation of caring – about our community, our clients, our employees, our vendors, and our company. As we continue to learn more about the COVID-19 virus, that foundation of caring means we are committed to taking every precaution possible to help keep everyone healthy and safe.With this objective in mind, we have implemented several procedures based on CDC recommendations to respond to and reduce the threat of COVID-19, such as:Employees who are able to work from home, will do soIn-person group meetings and gatherings will be suspended or handled onlineOur offices will be sanitized, focusing on all high-contact and high-traffic areasNew illness protocols will be put into effect mandating the report of illness at the first sign of any symptom, and suspension of in-person contact with others until the risk of infection has passedEmployees are encouraged to follow our “CASCADE” policy:Clean hands oftenAvoid close contactStay home if sick or family members are sickCover coughs and sneezesAvoid touching eyes, nose, and mouth, with unwashed handsDisinfect and clean as much as possibleEnsure customer unique needs are addressedWe know that plumbing and drain problems will occur even during illnesses and health concerns. Many of you have scheduled service or repair appointments, and many more will have unforeseen home service needs during the upcoming days and weeks.What we are doing in the field:Limiting physical contact – including hand shaking with clients and team membersSanitizing hands and the work space before and after the jobWearing gloves and masks when possibleCovering shoes when entering the homeInquiring about illness before entering the home to ensure additional precautions like wearing masksWe are always here to help. We are committed to serving your household to the best of our ability – and maintaining the lowest health risk possible while doing so. If you have any concerns, we will be happy to discuss solutions with you, or reschedule your appointment.We will continue to closely monitor the situation and remain dedicated to the health and safety of your families and our team.Sincerely,Daniel Smith, Vice PresidentCal's Plumbing, Inc.